I miss being trusted, bring it back! It's so common to be sitting there with a recruit while staff are either rping or dealing with serious rp situations.
Let's be honest, in order to become staff, you often have to be a known member of the community. How do people achieve being known you may ask? Well, that's usually through having some sort of high ranking or important character. When the daily civil war hits, these people need to be in the city for rp to flow, so that leaves a hole in the staff team, hence why the server has ticket issues later in the day. It's a nice luxury to have a trusted person near you in order to set up your recruit or promote a person. Honestly just having trusted to recruit people into factions is enough of a help.
Maybe bring back trusted, but they can't promote and only recruit?